Referral Guidelines
Restoring Solace CIC accepts self-referrals, family or friend enquiries, and professional referrals where home conditions are affecting safety, wellbeing, confidence or independence. We work collaboratively to restore dignity through practical home support.
If you are referring someone else, please discuss the referral with them and obtain their agreement to be contacted before submitting their details. If consent is unclear, contact us first. We respect each person’s choices and work at their pace.
Important Boundary Notice: We provide practical home support and are not an emergency or crisis mental health service. For urgent safeguarding concerns or where consent is uncertain, please contact our team directly before sharing sensitive information.
Make a Referral
What happens next
We review your referral and contact you using your preferred method. We talk through the situation, arrange an assessment where needed, and agree priorities, pace and any costs before support begins.
Frequently Asked Questions
Who is the service for?
Restoring Solace accepts self-referrals, enquiries from family or friends, and professional referrals. We support people where home conditions are impacting their safety, wellbeing, confidence, or independence.
What home situations can you help with?
We support neurodivergent people, disabled people, individuals and families facing overwhelm, isolation or difficult life circumstances where managing the home is affecting wellbeing or independence.
Is specialist cleaning the only option?
Specialist cleaning is one part of our practical support. We offer home resets, everyday skills and planned follow-up shaped around your needs. We do not offer regular weekly or fortnightly domestic cleaning.
What are the costs and funding options?
Any potential costs or funding options will always be discussed and agreed with you before work begins. We aim to ensure support is accessible and will explore available funding pathways whenever possible.